Across support, operations, and partnerships during business hours (Lagos, GMT+1).
Contact
Talk to a real person. Usually under 1 hour.
We answer faster than your bank. Pick the channel that fits your question — each one is staffed by the team that owns it. Compliance handles disputes, operations handles payments, and support handles everything else.
Compliance reads every dispute within the hour and confirms next steps before evidence review.
Tickets from your dashboard stay attached to the transaction or wallet you opened them on.
Engineering and operations in Abuja. Compliance, partnerships, and finance in FCT Abuja.
1/3PICK THE RIGHT CHANNEL
Each inbox goes straight to the team that owns it
We don't share inboxes between functions. Disputes go to compliance, payments go to operations, partnerships go to the partner team. That's why our reply times hold.
Replies under 4 hours
Account & payment support
Wallet questions, KYC re-submissions, deposits, withdrawals, login issues, and anything else tied to your account.
support@thagbis.comTriaged within 1 hour
Escrow disputes
Open a formal case on a protected payment. Compliance reviews the evidence and replies with next steps before any state change.
support@thagbis.comReplies within 1 business day
Partnerships & integrations
Provider integrations, new corridors, API access, and platform-level conversations with our partner team.
support@thagbis.comAcknowledged in 2 hours
Security disclosures
Report a vulnerability or suspected account compromise. Use this channel for responsible disclosure — not for support tickets.
support@thagbis.com2/3OR JUST WRITE TO US
Send a message, we'll route it
If you're not sure which inbox fits, fill the form below and we'll route it to the right team within the matching SLA.
What to include
A few details help us reply with the right answer the first time.
If your question is tied to a transaction, paste the transaction ID. If it's about a wallet, mention the currency. If it's a security issue, encrypt anything sensitive with our key listed at /security.
- Transaction or escrow ID, if your message is about a payment.
- Screenshots help — especially for KYC or release errors.
- Time zone, so we can schedule a call if needed.
3/3WHERE WE ARE
Two offices, one product team
Most of the team works async across Abuja and Our other offices. If you're in either city and want to drop by, give us a heads-up by email first.
Wuse Phase 1, Abuja, Nigeria
support@thagbis.com
Hours: Mon–Fri, 09:00–18:00 WAT
Central Business District, Abuja, Nigeria
support@thagbis.com
Hours: Mon–Fri, 09:00–17:30 WAT
@thagbiztrust on X / LinkedIn
status.thagbis.com for system status
Press: support@thagbis.com
OROPEN A TICKET FROM INSIDE THE APP
Already have an account? Tickets opened from the dashboard arrive with the transaction context already attached.
Product-first support
Open the support drawer from any dashboard page. Your wallet, escrow, and transaction history are visible to the agent automatically — no need to paste IDs.
Routed by capability
Compliance, operations, finance, and support each see only the queue they handle. That's why your dispute reply doesn't come from a generic agent.